Refund and Return Policy

O2 Rental By O2 For Everyone
Effective Date: May 12, 2026

At O2 Rental By O2 For Everyone, we are committed to providing quality medical equipment and reliable rental services. This Refund and Return Policy outlines the terms and conditions for returns, cancellations, replacements, and refunds related to our products and rental services.

Our services include:

• BiPAP & CPAP Equipment
• BiPAP/CPAP Rentals
• Hospital Bed Rentals
• Monitoring Devices & ICU Aids
• Nebulizers
• Oxygen Accessories
• Oxygen Concentrators
• Oxygen Concentrator Rentals
• Oxygen Cylinders (OxyKits)
• Oxygen Cylinder Rentals
• Portable Oxygen Concentrator Rentals

By purchasing or renting products from us, you agree to this policy.

1. Rental Equipment Return Policy

Return of Rental Equipment

Customers must return rental equipment:

• On or before the agreed rental end date
• In proper working condition
• With all accessories, cables, masks, adapters, and components provided at delivery

Late returns may attract additional rental charges.

2. Security Deposit Refund

If a refundable security deposit was collected, it will be refunded after:

• Successful inspection of the equipment
• Verification that no parts are missing or damaged
• Clearance of all pending dues

Refunds are generally processed within:

• 3 to 10 business days

The refund timeline may vary depending on banks or payment providers.

3. Damaged or Missing Equipment

Customers are responsible for the safety and proper use of rented equipment.

Charges may apply if:

• Equipment is physically damaged
• Accessories are missing
• Unauthorized repairs are performed
• Equipment is exposed to water, fire, or mishandling

Repair or replacement costs may be deducted from the security deposit.

4. Product Return Policy

Eligible Returns

Purchased products may be returned only if:

• Incorrect product was delivered
• Product is defective at the time of delivery
• Product was damaged during shipping

Issues must be reported within:

• 24 hours of delivery

Supporting images or videos may be requested for verification.

5. Non-Returnable Items

Due to hygiene and medical safety regulations, the following products are non-returnable once opened or used:

• CPAP/BiPAP masks
• Tubing and breathing accessories
• Nebulizer kits
• Oxygen accessories
• Consumable medical products
• Personal-use respiratory items

Opened or used products cannot be returned unless they are found defective.

6. Cancellation Policy

Rental Orders

Rental orders canceled before dispatch may be eligible for a refund.

If canceled after dispatch, the following may be deducted:

• Delivery charges
• Pickup charges
• Service handling fees

Purchase Orders

Orders for purchased products can only be canceled before shipping confirmation.

7. Refund Policy

Approved refunds will be processed via:

• Original payment method
• Bank transfer
• UPI or digital payment methods

Refund processing time:

• Usually between 3–10 business days

We are not responsible for delays caused by financial institutions or payment gateways.

8. Exchange & Replacement Policy

Product replacement or exchange may be offered for:

• Manufacturing defects
• Technical malfunction
• Wrong item delivery

Replacement is subject to:

• Product inspection
• Availability of stock

9. Inspection & Approval

All returned products and rental equipment are subject to inspection by our team.

O2 Rental By O2 For Everyone reserves the right to:

• Approve or reject return requests
• Deduct repair or cleaning charges
• Deny refunds for policy violations

10. Medical Equipment Disclaimer

As our products are healthcare-related devices:

• Customers should inspect equipment immediately after delivery
• Medical guidance should be followed while using equipment
• Backup medical arrangements are recommended for critical care situations

11. Contact Us

For return, refund, cancellation, or replacement requests, contact:

O2 Rental By O2 For Everyone

• Email:
• contact@o2foreveryone.com
• Phone: +91 9748882959
• Website: www.o2rental.in

Please provide:

• Order or Rental ID
• Product details
• Description of the issue
• Photos/videos if applicable

Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Updated policies will be posted on our website.